This policy sets out to explain how we obtain, use and disclose your personal information we may collect from you across our website, https://www.reveling.co, in accordance with the requirements of the Protection of Personal Information Act No. 4 of 2013 (“the Act”). At Reveling, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes. For example:

• to gather contact information
• to confirm and verify your identity or to verify that you are an authorised user for security purposes
• for the detection and prevention of fraud, crime, money laundering or any other malpractice
• to conduct market or customer satisfaction research or for statistical analysis
• for audit and record keeping purposes
• in connection with any legal proceedings and/or requirements.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

We are legally obliged to provide adequate protection for the personal information we hold and to stop any unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure. Our security policies and procedures cover:

• physical security;
• computer and network security
• access to personal information
• secure communications
• security in contracting out activities or functions
• retention and disposal of information
• acceptable usage of personal information
• governance and regulatory issues
• monitoring access and usage of private information
• investigating and reacting to security incidents.

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers or addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This may include:

• All addresses including residential, postal and email addresses
• Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

If you have any questions about how we handle user data and personal information, feel free to contact us. This policy is effective as of 10 October 2024.

A cookie is a small piece of data sent from our website or application to your computer's or device's hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the website or application. The cookie will also identify your device, like the computer or smartphone you use to access our website. By using our website, you agree that cookies may be forwarded from the relevant website to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.